1. How do I find items I may be interested in?
You can do this in a couple of ways. Either enter the keyword that describes the item you require in the “Search for Lots” box, or browse “Auction Catalogues”, or search by categories.
2. What do I need to do to start bidding on an auction?
The first thing you need to do is to register. If you have not yet registered, click here.
If you are already a registered user, log in and click through to the “Auction Signup” page. Confirm your details and agree to the terms and conditions.
3. Do you offer a warranty with your products?
All items are “sold as seen” with no warranty attached.
4. Can I view the items before I bid?
Yes, you can. Usually, the items will be located in our viewing area at our business address. Occasionally, some items may be located off site. An indication of the product’s location will be displayed on our website. Note: Viewing is by appointment only and during certain hours. You run the risk of a wasted journey should you not book an appointment first.
5. What type of Auction do you run?
We operate a classic TIMED AUCTION. The auction runs for a set period of time and you must place a value on the products displayed and bid accordingly. The person who has bid the most when the auction terminates will win the items.
6. In addition to the bid price, are there any fees?
Yes. There is a buyers premium payable on each lot won, of around 20% of the bid price.
7. When do I get my items?
We encourage prompt payment. Your items are usually ready for collection within 2 days, subject to us having received payment in full.
8. I have another question. Where can I get help?
Please either call us on 0330 111 880, or email email@example.com. We will be pleased to help.